hi friends
greetings

am hvg type-ii modem with Combo HomeC-500 plan;
the downloading speed of any file is

maximum 8 kbps during UL Net time of 2 am to 8 am -

and during other time, it is usually 27 kbps (maximum).

is that the right downloading speed or
any configuration problem i need to set it?

known bsnl-technicians in kolkata are of no use to educate me.

pl advise if i need take help of some other site -
to access the required site for downloading.

thanks in advance
jai